Privacy Policy

Information We Collect

When you work with Bluenode, we collect:

Contact Information:

• Name and business name
• Email address
• Phone number
• WhatsApp contact details

Project Information:

• Website content you provide
• Images, logos, and files you share
• Project communications and feedback
• Business requirements and specifications

Technical Information:

• Basic website analytics (if you approve)
• Browser and device information for testing purposes
• Usage data for service improvement

Billing Information:

• Payment details and transaction history
• Invoicing information

How We Use Your Information

We use your information to:

• Build and deliver your website
• Communicate about your project
• Provide hosting and email services (if applicable)
• Provide technical support and maintenance
• Process payments and billing
• Improve our services
• Comply with legal obligations

We do NOT use your information for marketing purposes unless you explicitly opt in.

Information Sharing

We DO NOT:

• Sell your information to third parties
• Share it with advertisers
• Use it for purposes beyond your project and service delivery

We MAY share information with:

• Truehost.co.za (if using our hosting services)
• Payment processors (for billing purposes)
• Legal authorities (if required by South African law)

We only share information when:

• Necessary to deliver services you've purchased
• Required by law
• You provide explicit permission

Data Storage & Security

• Your information is stored securely on password-protected systems
• Project files retained for 90 days after project completion
• Active clients: Files retained during active service period
• Hosting/email clients: Data stored per Truehost.co.za policies
• We implement reasonable security measures to protect your data

Important: While we take security seriously, no method of transmission or storage is 100% secure. You are responsible for keeping your account passwords and credentials secure.

Your Rights (POPIA Compliance)

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information for certain purposes
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Information Regulator if you believe your rights have been violated

To exercise these rights, contact us at info@bluenode.co.za

We will respond to your request within 30 days as required by POPIA.

Data Retention

• Project files: 90 days after project completion
• Communication records: Retained for duration of business relationship
• Billing records: Retained for 7 years (legal requirement)
• Hosting/email data: Retained while services are active

You may request earlier deletion by contacting info@bluenode.co.za

Cookies & Analytics

• Our website uses minimal cookies for essential functionality
• We may use Google Analytics or similar tools to understand website usage
• Cookies help us improve user experience and site performance
• You can disable cookies in your browser settings (may affect site functionality)

Third-Party Services

We may use the following third-party services, each with their own privacy policies:

• Truehost.co.za (hosting infrastructure)
• cPanel (hosting control panel)
• Payment processors (for billing)
• Email service providers (for business communications)

We are not responsible for the privacy practices of third-party services. Please review their policies independently.

International Data Transfers

Your data is primarily stored and processed within South Africa. If data needs to be transferred internationally (e.g., for cloud services), we ensure appropriate safeguards are in place.

Children's Privacy

Bluenode services are not directed at children under 18. We do not knowingly collect information from minors. If we discover such collection, we will delete the data immediately.

Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements.

The current version is always available at bluenode.co.za/privacy

Material changes will be communicated via email to active clients.

Last updated: March 2026

Contact & Complaints

For privacy questions or to exercise your rights:

Email: info@bluenode.co.za

To lodge a complaint:

If you believe we have violated your privacy rights, you may lodge a complaint with:

The Information Regulator (South Africa)

Email: inforeg@justice.gov.za

Website: www.justice.gov.za/inforeg

We will work to resolve any concerns directly before escalation is necessary.